Hi everyone,
We want to give you an update on where things stand with fulfillment and share what’s caused a recent delay — along with what we’re doing to keep things moving forward.
What Happened — And What’s Been Fixed
As the first two batches of units reached the U.S., we discovered a few errors in the listing(s) which required a manual audit to ensure everything was accurate and properly recorded.
This step took time, but was necessary to avoid errors in fulfillment.
The good news: the issue has now been resolved, and the inventory is actively being processed at the warehouse.
Fulfillment Progress
-
Over 15,000 units have arrived in the U.S., representing approximately 55% of all orders (1 set of 5 devices is considered one unit).
-
These units are currently being labeled and prepared for delivery, and tracking numbers are emailed as packages are handed over to the courier.
- Another large batch of tracking numbers was sent out this morning, so keep an eye on your email inbox!
Remaining Batches to Be Dispatched from China
The last batch is ready at the factory, and we’re arranging pickup now — expected within this week.
Expected Timeline
Remaining Orders:
Will be labeled and delivered in batches over the course of 4 weeks (from 7/28 to 8/25).
We know it’s been a long road, and we can’t thank you enough for your continued support and patience. We’re working hard to finish strong and get these rewards into your hands as soon as possible.
With gratitude,
– Yarro Studios Team
55 comments
Jacob Ko – Please get in touch with us at support@yarrostudios.com for further assistance. Thanks!
Is there any way I can check the address currently used for my order? I can’t remember if I put it under my temporary address (as I expected it within the year) or my permanent address. Thank you
Biohazardace – Everyone received an invitation to complete the Pledge Manager and make their selections back in 2024. That’s why we’re now fulfilling over 11,000 orders. If you didn’t receive your invitation, please check your spam or junk folder, or contact us at support@yarrostudios.com for further assistance.
@Scott – That’s correct, we are currently fulfilling backers’ pledges!
The majority of people still haven’t been contacted on selecting their type for their order from Kickstarter. You guys are pathetic.