Hi everyone,
We want to give you an update on where things stand with fulfillment and share what’s caused a recent delay — along with what we’re doing to keep things moving forward.
What Happened — And What’s Been Fixed
As the first two batches of units reached the U.S., we discovered a few errors in the listing(s) which required a manual audit to ensure everything was accurate and properly recorded.
This step took time, but was necessary to avoid errors in fulfillment.
The good news: the issue has now been resolved, and the inventory is actively being processed at the warehouse.
Fulfillment Progress
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Over 15,000 units have arrived in the U.S., representing approximately 55% of all orders (1 set of 5 devices is considered one unit).
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These units are currently being labeled and prepared for delivery, and tracking numbers are emailed as packages are handed over to the courier.
- Another large batch of tracking numbers was sent out this morning, so keep an eye on your email inbox!
Remaining Batches to Be Dispatched from China
The last batch is ready at the factory, and we’re arranging pickup now — expected within this week.
Expected Timeline
Remaining Orders:
Will be labeled and delivered in batches over the course of 4 weeks (from 7/28 to 8/25).
We know it’s been a long road, and we can’t thank you enough for your continued support and patience. We’re working hard to finish strong and get these rewards into your hands as soon as possible.
With gratitude,
– Yarro Studios Team
55 comments
@Chuck B – Thank you for your update and feedback. We’ll make sure your comments about the shipping box are shared with the appropriate team.
My two sets arrived today which I’m happy for. However, I’m completely unhappy with is the shipping. $30 for shipping and there’s not even any packing material? Everything just rattling around inside a huge box with no packing materials on all. The baggy of spare parts has scratches and ding marks from being bounced around with no packaging, when I picked up the box it sounded like a bunch of loose screws inside.
Nicole DeHayes – Tracking information is being sent via email from tanner@flipdie.com.
Can you clarify what address the tracking email will be sent from? Will it be from Yarro Studios or the carrier like USPS or Fed Ex etc.? I need to be able to search my inbox for it since I get a lot of emails.
I just want to know if my order has even been processed?