Hi everyone,
We wanted to share an update on where things stand with fulfillment and what’s coming next.
To start, thank you to everyone who has reached out with feedback and confirmation of receiving your Gamefold tables, and for being so understanding and patient while waiting for the accessories package. It truly means a lot to us.
The tables are looking great, and we can’t wait for you to enjoy the full setup! Here are some photos we’ve received from you:
Pre-Orders & Kickstarter Orders
Some website pre-orders were recently shipped together with Kickstarter orders. We identified this early, but not before a small number of pre-orders shipped out. We’ve asked our fulfillment partner to pause and prioritize backer orders moving forward.
Accessories Status
Right now, four accessory containers are on the water. We’ve asked our fulfillment partner to provide updated information as soon as they reach the ports; so we can share tracking numbers with you as soon as we have them.
We’re also working with our overseas team to increase accessory packing speed, aiming for faster timeline, so we can process the remaining containers as efficiently as possible.
Regional Status
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EU – Table containers have arrived and cleared customs. We’re reviewing the team’s progress with labeling and coordination for delivery. Accessories are planned to be packed and booked for shipping on 9/3.
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Canada – The container with tables is still being held in Canada, as CARM registration remains pending while we wait for a resolution from the Canadian government. This new requirement has slowed processing nationwide, and to help avoid potential delays and extra charges at the border, accessories have been held back for now. We’re following this closely and expect positive news.
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UK – Packing scheduled to book on 8/27.
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Australia – Packing scheduled to book on 8/27.
(Booking means scheduling for pickup to head to the port. From there, normal sea freight timelines apply.)
US Tracking Numbers
We often receive questions about why there’s no progress showing on tracking numbers. For US customers who already have a FedEx tracking number for their table or accessories package, it’s important to know that the process for the tracking to become active can take around two months from the label creation date.
Once the container arrives and clears customs, your package will be scheduled for delivery based on location and other logistical factors. At that point, the label will be rescanned, which activates the FedEx tracking timeline.
If you already have a tracking number, there’s no cause for concern—you just need to allow time for this process to be completed so your tracking updates and your package moves into the delivery phase. We appreciate your patience while this happens.
Next Steps
We’re asking our fulfillment partner to coordinate with the warehouses in China, Los Angeles, and New Jersey to get a clear fulfillment rate schedule. This will help us give you more specific delivery dates.
We’re also speaking with both West Coast and East Coast warehouses to review completion rates, and we’ll be adding additional infrastructure to ensure a smoother process for the remaining accessory containers.
Please know we’re working closely with all of our international partners to keep things moving and to clear any bottlenecks as quickly as possible.
Disclaimer: This update is subject to change as new information rolls in.
Thank you for your continued patience and support as we push through these final phases. We’ll share another update as soon as we have more tracking details and confirmed schedules.
- Yarro Studios Team
87 comments
@Brian Bradshaw – We emailed you the tracking information for your table package back in mid-July, but no worries—we’ll resend it to you now so you can keep an eye on your package!
@Rian D – The container with tables is in Canada, but labeling and delivery coordination can’t begin until the CARM enrollment process is completed. Once that’s done, labels will be generated and tracking numbers will be sent.
Very excited, just got an email today that the table should get here Sunday (us backer). Thanks for the updates!
I ordered way back with the Kickstarter campaign and have not received a tracking number so I am jealous of those receiving their tables. I am in the US so I understand the obstacles. Thank you for telling the factory to prioritize us who committed early. Hope to hear something soon.
I see that you are saying there are delays for accessory packages to Canada, meanwhile I have yet to recieve my table as a kickstart backer or get any update status or tracking information.